Shipping Policy
Last updated: January 2026
1. Shipping Options
Speedryx Logistics offers four shipping service tiers designed to meet every business need, from same-day urgency to budget-conscious bulk shipping:
Express
1–2 Business Days
Priority handling and fastest available routing for time-critical shipments.
Standard
3–5 Business Days
Reliable delivery at a balanced price, with full tracking and notifications.
Economy
7–14 Business Days
Cost-effective shipping for non-urgent parcels with basic tracking.
International
Varies by Country
Door-to-door delivery to 50+ countries with customs assistance included.
2. Delivery Timeframes
Estimated delivery times are calculated from the date of pickup, not the date of booking. Timeframes are for business days only (Monday through Friday, excluding public holidays).
| Service | Estimated Delivery | Tracking | Insurance |
|---|---|---|---|
| Express | 1–2 Business Days | Real-time GPS | Included |
| Standard | 3–5 Business Days | Full tracking | Basic |
| Economy | 7–14 Business Days | Milestone updates | Basic |
| International | Varies by Country | Full tracking | Included |
3. Packaging Requirements
Proper packaging is the responsibility of the shipper. Speedryx is not liable for damage resulting from inadequate packaging. We recommend the following:
Use a sturdy, double-walled corrugated box rated for the weight of your shipment
Wrap fragile items individually with bubble wrap or foam padding
Fill all empty space inside the box with packing peanuts or crumpled paper
Seal all seams and edges with at least two strips of packing tape
Remove or cover any old shipping labels, barcodes, or addresses
For liquid items, use leak-proof inner containers with absorbent packing material
4. Tracking
All Speedryx shipments come with tracking capabilities. Once your shipment is picked up and processed, you will receive a unique tracking number.
Online Tracking: Track your shipment in real-time at our website/tracking using your tracking number.
SMS Notifications: Automated SMS alerts at key milestones: pickup confirmed, in transit, out for delivery, delivered.
Email Notifications: Detailed email updates including estimated delivery windows and any exceptions or delays.
Express GPS Tracking: Express shipments include continuous real-time GPS updates accessible from your dashboard.
5. Failed Delivery Attempts
In the event that a delivery cannot be completed, our process is as follows:
Our courier will make up to 3 delivery attempts on consecutive business days
A delivery notification card will be left after each failed attempt
After 3 failed attempts, your shipment will be held at our nearest facility for 7 calendar days
You will be notified by SMS and email with facility address and collection hours
If unclaimed after 7 days, the shipment will be returned to the sender
Return shipping fees are the responsibility of the original shipper
6. International Shipping
Speedryx Logistics provides international shipping to 50+ countries worldwide. Cross-border shipments are subject to additional requirements:
Customs Duties and Taxes: All customs duties, import taxes, and VAT are the responsibility of the recipient or shipper, depending on the agreed Incoterms.
Documentation Assistance: Our customs team will assist in preparing the necessary documentation including commercial invoices, packing lists, and certificates of origin.
Prohibited and Restricted Items: Import restrictions vary by country. It is the shipper's responsibility to verify that items are permitted in the destination country.
Delivery Timeframes: International delivery times vary based on the destination country, customs processing times, and service tier selected.
7. Restricted Items
The following items are restricted or prohibited from shipment throughSpeedryx Logistics. This list is not exhaustive and is subject to applicable laws:
Weapons, firearms, ammunition, and explosives
Narcotics and controlled substances
Counterfeit goods and pirated materials
Hazardous materials without proper certification and disclosure
Live animals and biological specimens
Human remains
Currency and monetary instruments above regulatory thresholds
8. Claims and Damages
If your shipment arrives damaged or is lost in transit, please follow the claims process below:
Report damage or loss within 48 hours of the scheduled or actual delivery date
Retain all original packaging materials and take clear photographic evidence of the damage
Submit your claim by emailing our support team at support@speedryxlogistics.com with your tracking number
Include a description of the damage, item value, and supporting photos or documents
Claims submitted after 48 hours may not be eligible for compensation
All claims are subject to review and verification before settlement
9. Contact
For shipping inquiries, policy questions, or claims assistance, contact our support team at support@speedryxlogistics.com or call us at +91 8699086140.
Questions? Contact us at support@speedryxlogistics.com