Refund Policy
Last updated: January 2026
1. Cancellation Policy
We understand that plans can change. Our cancellation policy is as follows:
Full Refund Window: Cancel your booking within 2 hours of confirmation to receive a full refund, provided pickup has not yet occurred.
After Pickup: Once your shipment has been collected by our courier, cancellations are no longer possible and no refund will be issued for the shipping fee.
Partial Cancellations: For multi-item or bulk shipments, partial cancellations may be accommodated before pickup. Contact our support team immediately.
To cancel a booking, email us at support@speedryxlogistics.com with your booking reference number as soon as possible.
2. Refund Eligibility
Refunds are available in the following specific circumstances:
If your shipment is confirmed lost by our tracking system and investigation team, you are eligible for a full refund of the shipping fee and declared item value (up to the insured amount).
Shipments that arrive visibly damaged due to mishandling by our team are eligible for repair, replacement, or refund at our discretion, based on the severity of damage and declared value.
If we are unable to deliver your shipment after 3 attempts and it cannot be redirected, you are eligible for a full refund of the shipping fee.
If your shipment is significantly delayed beyond our committed Service Level Agreement timeframe through no fault of the shipper, you may be eligible for a partial refund of the shipping fee.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
Incorrect or incomplete delivery address provided by the shipper
Customs rejection or seizure due to prohibited, restricted, or incorrectly declared items
Delivery refused by the recipient without a valid reason
Delays or loss caused by force majeure events including natural disasters, strikes, government actions, or pandemics
Damage resulting from inadequate packaging by the shipper
Shipments sent using incorrect service type selected by the customer
4. Claim Process
To submit a refund or compensation claim, please follow these steps:
Step 1: Submit your claim within 7 calendar days of the delivery date or expected delivery date for lost shipments.
Step 2: Email your claim to support@speedryxlogistics.com with the subject line: "Refund Claim — [Tracking Number]".
Step 3: Include in your email: your tracking number, full description of the issue, declared value of the shipment, and photographic evidence (for damage claims).
Step 4: Our claims team will acknowledge your submission within 2 business days and may request additional documentation.
Step 5: Claims are fully processed within 5–7 business days of receiving all required documentation.
5. Refund Timeline
Once a refund is approved, it will be processed as follows:
Processing Time: Approved refunds are initiated within 2 business days of claim approval.
Payment to Account: Refunds are credited to the original payment method within 7–10 business days, depending on your bank or card issuer.
Method: Refunds are issued to the original payment method only. We do not offer cash refunds or transfers to alternate accounts.
Currency: Refunds are issued in the same currency as the original transaction. Exchange rate fluctuations are not the responsibility of Speedryx.
If you have not received your refund after 10 business days, please contact us at support@speedryxlogistics.com.
6. Contact
For refund or cancellation inquiries, please reach our support team at support@speedryxlogistics.com or call +91 8699086140. Our team is available Monday–Friday, 8 AM to 9 PM, with emergency support available 24/7.
Questions? Contact us at support@speedryxlogistics.com